POLICIES & PROCEDURES
DISCOUNT FEE SCHEDULE:
COD (Cash at Inspection) Discount: This program is designed
to offer both a marketing incentive for the client and
a savings benefit for their customer. For full appraisal
(URAR, ICUAR, SRIPAR) and comprehensive property inspection
orders only that are paid in full by cash by either the
client or
their
customer
prior
to or at the inspection of the property, a five percent
(5%) discount will be applied to the scheduled fee amount
(by request only; see COD policy; not available on “credit
card” paid orders).
COD POLICY:
Payment Options: Cash, money order or credit card (Visa
/ Mastercard only). Business checks will be accepted
from the client. Personal checks will only be accepted
from the client’s customer provided the client
has guaranteed payment of the order fee (see
on-hold, cancellation and invoice policy). Only checks
or money orders drawn on U.S. banks will be accepted.
Post-dated checks will not be accepted. A handling fee
will be charged for any check that is returned unpaid
for any reason by the issuing bank (see Fee Schedule).
COD Orders: The client will be charged for COD order
fees under the following circumstances:
1. The client or their customer cancels the order prior
to or at the inspection of the property (see cancellation
policy).
2. The client or their customer cancels the order anytime after the inspection
of the property (see cancellation policy).
3. The client ‘s customer check is returned unpaid for any reason
by the issuing bank.*
4. The client's customer credit card payment is reversed / returned to
the customer for any reason.*
TRIP FEE POLICY:
Trip Fee: A second call trip fee will be charged in
the event of the following:
1. The appointment has to be rescheduled due to the
customer canceling or not in attendance at the inspection
while the appraiser or inspector is at the property.
2. The client or their customer cancels the order while the appraiser or
inspector is at or in route to the property and the client
later reinstates the order (see cancellation policy).
3. While inspecting (appraising) the property (drive-by, exterior inspection
only), it is determined that the property differs
significantly from the published records, thus an interior inspection is
required.
ON-HOLD POLICY:
Orders that are placed on-hold will automatically be
cancelled after thirty days, and if applicable, invoiced,
with the effective date of the invoice being the date
the order was placed on-hold (see cancellation and invoice
policy).
CANCELLATION POLICY:
Cancellation Fee: The client will not be charged a cancellation
fee if the order is cancelled prior to completion of
the preliminary research.
The client will be charged a cancellation fee of:
1. 25% of the total order
fee if cancelled after the preliminary research, prior
to the inspection (appraisal only).
2. 25% of the total order fee if cancelled en route
to or at the inspection (structural only).
3. 50% of the total order fee if cancelled en route to or at the inspection
(appraisal only).
4. 75% of the total order fee if cancelled after the inspection, prior
to completion of the report.
COD Orders: The cancellation fee for COD orders that
have been paid in full by the client or their customer
and are cancelled prior to completion of the order will
be deducted from the pre-paid fee and the remainder reimbursed
to the client for disbursement.*
INVOICE POLICY:
****Invoiced Fees
are Due & Payable Within 30 Days of Invoice
Date****
(Administrative (Past 30 Days) Servicing Fee:
5% Per Month Outstanding Balance)
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